How can we help?

FAQs

If you're having trouble finding what you need in the responses provided, please don't hesitate to reach out to us. We're here to help!

Orders

How do I purchase and download the printables?
  1. Pick your design template.
  2. After your payment is confirmed, you'll receive an email with a download link, and you'll also directed to a download page.
  3. Click "Download" to save the file on your computer.

Now you're ready to print!

When will I get the access link from Corjl?

We apologize for any inconvenience caused. Currently, due to a technical issue, direct access to Corjl through Shopify is temporarily unavailable. As a result, we're processing orders manually.

Rest assured, your access link will be sent promptly on your associated email with your order. Our working hours in the Philippines are from 9:00 AM to 6:00 PM (PHT), Monday to Friday.

Please note that during non-working hours, there might be a slight delay in receiving your access link. We appreciate your understanding and patience.

If you have any further questions or concerns, please don't hesitate to reach out to our support team. Thank you for your cooperation.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Can I customize the text on the printables?

Yes, you can but only on selected templates! You can only customize the text on the printables for editable printable templates. After your payment is confirmed, an email containing an access link via Corjl will be sent to your associated email with your order. Edit the template using the Corjl application on any device.

What you can do on editable template:
‣ Customize fonts, colors, and text.
‣ Add more text and images.
‣ Backgrounds remain fixed; no changes allowed.
‣ Save and resume editing.
‣ Save and download as JPEG or PDF with/without trim marks.

Take note: Kindly read the description carefully to make sure that your item is editable because not all of our items are editable. For editable template, access to the design is granted for a duration of 3 months following the purchase.

What file formats are the printables available in?

The file formats for the editable templates including: Bottle Label, Calendar, Favor Tag, Games Bundle, Invitation, Invitation Set, and Welcome Sign, are available in PDF and JPEG format. The file format available for the signs, excluding Welcome Sign, is JPEG.

What paper should I use for the best quality?

For the best quality, we suggest using a sturdy card stock (150-250 gsm).

Enjoy your beautifully printed materials!

Do you offer custom design services for unique requests?

Yes, we do. If you wish to avail our custom design service, click here.

Returns, Exchanges, and Usage

Do you offer refunds or exchanges?

Please understand that refunds aren't possible for our digital products, as we can't track if they've been printed. However, please know that our customers are at the heart of what we do, and ensuring your happiness and satisfaction is our top priority.